Frequently Asked Questions
of our WeBuy Process
Get Paid
What Happens After We Receive the Items?
Once we receive your package, it will go under inspection by our team members where we compare the product to the data provided for the initial quote. This usually takes 24 – 48 hours from receipt of the package, and we will notify you via email when this has been completed. If we find issues with the product we will send you a modified quote for you to either accept or reject.
What Happens in the Inspection Process?
Our staff will take photos and document the condition of the products.
What Happens If the Quote is Modified?
If any of the items we received are not accepted, we will send you a notice of our rejection of those items. Within 48 hours, you’ll need to accept or reject the new offer and tell us what to do with the rejected items.
What Happens to Rejected Items?
If you want those rejected items back you will need to send us a shipping label. If you just want them recycled we will take care of that for you upon your request. If you don’t respond within 48 hours we will assume you want them recycled.
How Do I Receive Payment?
After the inspection and final offer is accepted, we will process the payment via the options that you have indicated. Our payment options are the following:
- Check via checkbook.io
- Zelle
Other FAQs
How Do I Get In Touch With WeBuyToner?
You can contact us either through email, phone or through our chatbot. You can see all of the contact information here.
What our happy clients say
Lisa H.
We had some old ink cartridges that we didn’t need anymore. I hated to throw them out so I researched ink/toner buy-back sites ... I wasn’t sure if they would buy back ink cartridges so I messaged them and included a picture of what I had. I received a reply very quickly and was told that they would buy them back and they sent a prepaid label. I mailed the cartridges to them and they contacted me letting me know they received them and that they would be sending a check…which I just received today! Very pleased with this process and with the customer service provided! If we ever need this service again I will definitely contact them again!
Andrea G.
My experience with the Buy Back Program was quick, efficient, and convenient! Alex, the representative was timely in helping me to take care of the inventory we had on hand. With a busy office schedule and work load, this was the best way to get money back for our unused ink that was sitting around the office. They were also very helpful to address how to dispose of the items they couldn’t buy back. I will definitely use them again in the future if we have the need to dispose of unused ink! Thank you for the professionalism and the proficiency in helping me achieve this task.
Bill C.
When my printer failed in a manner that left it beyond economical repair, I found myself with ten new, unopened toner cartridges that I could no longer use. After a bit of on-line research, I determined that the buyback program would be my best bet for recouping part of my investment in toner. They promptly provided me with a reasonable offer, and sent me the offered check immediately upon receipt of my toners … a pleasure to do business with them!
Linda B.
Great Service. They made it so easy to return unused cartridges on our brand name printers and copiers that are no longer in use. The price that was offered was fair and received timely. Thank you!!
David B.
I received the check today. It has been a pleasure working with you and being willing to accept my unused cartridges. I would recommend this service to others. Thank you
Stephen C.
Alex was a lifesaver, we had a lot of old unused ink cartridges that we didn’t know what to do with, they were just sitting here gathering dust and taking up storage space. We contacted them and that same day before we knew it he was here helping us unload all the excess ink and buying them back for very reasonable prices. We didn’t think there would be any use for them, they seemed too old to be worth anything but Alex proved us wrong! He provided excellent customer service and should we have any extra ink in the future we know who we’ll ask for!
